Returns, Refunds & Cancellation Policy “ ZIVAGRACE.in**We want you to be happy with your purchase from **ZIVAGRACE.in**. This policy explains how returns, refunds, and cancellations work.> Note: Customize this section as per your real rules (days, conditions, non‑returnable items).### 1. Eligibility for ReturnsYou may request a return if:- You received a **damaged**, **defective**, or **incorrect** product, or – The product received is significantly different from the description or image on the website.Conditions:- You must raise a return request within **7 days** of delivery. – The item must be unused, unwashed, and in its original condition with tags, labels, and packaging intact. – Proof such as photos/videos of the product and package may be required for verification.### 2. Non‑Returnable ItemsFor hygiene and safety reasons, certain items may not be eligible for return (example – innerwear, some accessories, or items marked “Final Sale†or “Non‑returnableâ€). We will clearly mention such restrictions on the product page wherever applicable.### 3. Return ProcessTo request a return:1. Email us at **support@zivagrace.in** with: – Order ID – Product name(s) – Reason for return – Clear photos/videos showing the issue (if damaged/defective) 2. Our team will review your request and may ask for additional details if needed. 3. If approved, we will guide you on the pickup or return shipping process.Depending on your location and the situation:- We may arrange a pickup via our courier partner, or – We may ask you to ship the item back to a specified address. In some cases, we may reimburse reasonable courier charges (if we are at fault).### 4. Refunds- Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund. – If approved, refunds will be processed within **7–10 business days**. – Refunds are usually made to the original payment method or as store credit, depending on your chosen option and our policy at the time.### 5. Exchanges- Subject to stock availability, we may offer an exchange for size or product (if allowed under your specific rules). – If the requested item is unavailable, we may provide a refund or store credit as applicable.### 6. Order Cancellations- Orders can typically be cancelled **before dispatch** only. – To request cancellation, contact us immediately with your order ID. – If the order is already shipped, you may need to follow the return process after delivery.### 7. Wrong Address / Unreachable Customer- If the order is returned to us due to incorrect address, unreachable customer, or refusal to accept delivery, we may deduct shipping and handling charges from the refund or store credit, as applicable.### 8. Contact UsFor return, refund, or cancellation queries, please contact: **Email:** support@zivagrace.in